Our warehouse and sorting centre is at 1 Genting Link, #01-08 Perfect One Building, Singapore 349518.

Hardwareonline.com.sg is a hardware and sourcing company in Singapore. Our incorporated name is Thye Hong Esolutions Pte Ltd. As Hardwareonline.com.sg, we operate our own ePlatform, Customer Service, Warehouse and Delivery Team. You can choose the products which you want from our online catalog or call us with what you need. Once you place an order, we will deliver your products within 3 working days.

Go to https://www.hardwareonline.com.sg/signup.aspx , fill in the required information and click “CONFIRM”. If you encounter any problem with registration, please call 6858 8668 during office hours.

If you order online, you will need to register with our website and log in with your password before placing an order with us. In the event that you are unable to register or log in to our website, you can contact us at 6858 8668 during office hours, or email us your order at enquiry@hardwareonline.com.sg so that our Customer Service can elp you with your purchase.

There are 6 easy ways to find an item on our website. Search through ALL CATEGORIES on Home Page Menu Bar Search through ALL BRANDS on Home Page Menu Bar Search through PRODUCT BY CATEGORY on Home Page Search through PRODUCT BY BRAND on Home Page Search through FEATURED PRODUCTS on Home Page Search through using the Search tab on the Header of any Page If you would like to talk to our Customer Service when you are searching an item, call 6858 8668 on any weekday during office hours.

If you cannot find any item on our website, you can call our Hotline: 6858 8668 (office hours) or email us at enquiry@hardwareonline.com.sg.

Yes, our listed price is fixed as shown on the website. However we do provide bulk prices if you order a large quantity of any product from us. Call 6858 8668 or email us at enquiry@hardwareonline.com.sg.

To place an order Step 1. Find your product. Step 2. Choose your product. Step 3. Check your product information. Step 4. Confirm shipping cart. Step 5. Choose your checkout option. Log in to your account. Create an account - Log in with your Company Registration Number/ and password. Step 6. Provide billing, shipping and shipping method information. Check your shopping cart summary. Choose between self-collection/delivery. Step 7. Choose your payment option. Step 8. Place your order. Step 9. Receive your order confirmation. You will receive an order confirmation shortly via your registered email. You might check your Order History to view your order records or ensure your order has been processed. ​ Here are some screenshots to help you with our process: Step 1. Step 2. Step 3. Step 4. Step 5. Step 6. Step 6.1 Step 7. Step 7.1. Step 8. Step 9.

Yes, all saved orders will be available as long as you login to your account from another device.

Yes, you may cancel your order by calling us at 6858 8668 during our operating hours at least 48 hours before the original delivery date to notify us. Note that all custom-made items within your order cannot be cancelled. A cancellation fee will be imposed, depending on the nature of the product ordered. We reserve the right to decide the amount of any cancellation fee.